You can contact the caretaker at the following times:
Mon to Thurs between 7.00 and 16.00 and Fri between 7.00 and 12.00
Mon to Thurs between 7.00 and 15.30 and Fri between 7.00 and 14.30
When the caretaker is not on duty, please call the central emergency number:
+49 151 17437525
Mon to Fri 17.00 – 22.00
Sat and Sun, bank holidays: 10.00 – 22.00
There is a charge of 60.00 € if the emergency service is called out to unlock a door. An additional 40.00 € is charged between 22.00 and 7.00 and on Saturdays, Sundays and public holidays between 22.00 and 7.00.
If you have the misfortune to be locked out when the emergency service is not available, your only option is to contact the locksmith/key service, Schlüsseldienst Kötter, on the following number: +49 201 2788110
Kötter cannot open room doors that have a lever tumbler lock. In such cases, all you can do is inform the caretaker or call the central emergency number the next working day.
Please also note that you will be charged for the change of lock if you lose your key. An administrative fee of 25.00 € is charged for issuing or recoding a key card. In both cases you will receive the bill from the student residence management.
Important: The emergency service does not cover Bülowstraße. There you must contact a locksmith/key service directly.