You lost your key or locked yourself out? Or your key has broken off in the door cylinder? No need to panic! Our caretakers, an emergency service or in the last instance an external key emergency service can help!
Please note that you must identify yourself as a tenant when opening the door. If you lose your key, you will have to pay the cost of a new lock. An administration fee of 25,00 € will also be charged for a new locking card. If the key is broken, a replacement key will be charged. If necessary, additional costs may be incurred if the door is opened by an external service provider (emergency number, key service). You will receive the invoice by post or e-mail from the residence administration.
Please contact your caretaker during service hours. The contact details can be found online at www.stw-edu.de/wohnen/standorte.
Essen and Mülheim: Mon to Thurs 07:00 am – 04:00 pm, Fri 07:00 am – noon
Duisburg: Mon to Thurs 07:00 am – 03:30 pm, Fri 07:00 am – noon
Central emergency number: +49 151 17437525
Outside our service hours, please contact the central emergency number.
Mon to Fri 05:00 pm – 10:00 pm
Sat and Sun, holidays 10:00 am – 10:00 pm
The emergency service does not apply to Bülowstraße. There you have to contact a locksmith directly.
Locksmith/key service, Schlüsseldienst Kötter: +49 201 2788110
Should such a mishap happen to you even outside the service hours of the emergency number, the only solution you have is to contact the company Kötter. Kötter cannot open room doors that have a lever tumbler lock. In such cases, all you can do is inform the caretaker or call the central emergency number the next working day.
Costs for door opening by the central emergency service or the Kötter company
Mon to Fri 05:00 pm – 10:00 pm (60,00 €)
Mon to Fri 10:00 pm – 07:00 am (100,00 €)
Sat, Sun and holidays all-day (100,00 €)