After many months of pandemic, we have learned to live with the virus. Nevertheless, we must continue to observe important rules and show consideration for one another.
Please inform yourself about the applicable requirements even before you move in.
Take care of yourself and stay healthy!
MOVE-IN ONLY POSSIBLE WITH PROOF
Please note that you must provide us with either a valid EU vaccination certificate or a negative Corona test when you hand over the keys.
What do I have to think about when moving in?
How to prepare your move-in in the best possible way, you can find under: proof for your move-in
In order to stop the rapid spread of the corona virus, we have to change everyday life and habits, including in the dormitory. Due to the increasing number of infections, house rules are currently being changed.
The gathering of more than two people in the building is forbidden. In your room you are allowed to welcome 2 people from 2 households.
Keep a distance of at least 1,5 metres to other people!
Wearing a FFP2 or surgical mask is mandatory when service personnel are present from STUDIERENDENWERK and in communal kitchens, corridors, laundry and bicycle cellars.
Do you want to help in the dormitory during Corona times or are you under precautionary quarantine and need support?
Our tutors in the dormitories connect students with each other to help, e.g. by buying food.
Interested? Then please contact Till Eisert by e-mail.
Write an email
Where can I find current information about the coronavirus?
To find out about the developments and valid rules in the state of North Rhine-Westphalia, we recommend the following portal: www.land.nrw/corona
The latest news about the services of the STUDENTIERENDENWERK can be found under the following link: https://www.stw-edu.de/en/detailview-news/coronavirus0/
Is it currently still possible to move in and out?
Yes. The current regulations for NRW can be found here: www.land.nrw/de/wichtige-fragen-und-antworten-zum-corona-virus In addition, specific rules of the individual cities are possible. Please refer to the official websites for more information.
How does my move-in work?
You will receive your key from your property manager. Please call your property manager about 2 weeks before you move in to make an appointment. Meeting point for the handing over of the key is your future student residence.
At the time of handing over the keys, you must show either a valid EU vaccination certificate or a negative test result. How to prepare your move-in, we have compiled here.
How does my move-out work?
Due to the pandemic, there are no personal inspections. When you move out, either throw your key into the property manager's mailbox or deposit it on your desk. Afterwards you inform us by e-mail or telephone. Your property manager will then carry out a final inspection without you. A photo protocol will be made for documentation purposes.
If you have to paint your room, we will continue to provide wall paint and equipment. Contact your property manager by e-mail or telephone. He will place the requested material in front of his office door at an agreed time.
I am obliged to a quarantine when I enter the country. Can I spend the quarantine in the dormitory?
Yes, together we will find a good solution for your quarantine. Please check with our dormitory administration in advance if you are affected by a quarantine and how you can spend it. Contact our first-level support if you have any unanswered questions. Office hours and contact information can be found on this page.
The risk areas are defined by the Federal Government and published by the Robert Koch Institute: www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html
Constantly updated information from the state government can be found at: www.land.nrw
I am not allowed to enter my place of residence. Can I cancel the contract?
You have the possibility to cancel your room if you can prove that you cannot begin your studies due to the pandemic. A fee of one month's rent will be charged for the cancellation. Corona-related reasons for cancellation are, for example, entry or exit bans or the cancellation of your study program.
My visa is not issued in time. Can I cancel the contract at short notice?
No. If you need a visa, you should find out early on whether it can be issued before you enter Germany. Your rental contract is legally binding upon signing and cannot be cancelled because of foreseeable delays.
Is it possible to terminate my rental agreement for exceptional reasons due to the Corona crisis?
No, the contractual period of notice is still valid.
You can terminate your tenancy agreement after the end of the first year of residence (12 months) as well as at the end of each subsequent month, subject to a statutory period of notice of three months.
Notice of termination must be given no later than the third working day of a month to the end of the month after next.
I can't pay my rent. What can I do now?
You do not have to worry about losing your roof over your head quickly due to financial emergencies. It is important that you inform your person responsible immediately by e-mail about the financial difficulties.
We will find a solution with you!
I have cancelled my room and would now like to resign. Is this possible?
Yes, this is possible as long as there is no new tenant for your room. Please send such a request by e-mail to your person responsible, stating your rental ID.
We will then check immediately whether an extension is possible. There is no legal claim to a rental extension or a new room.
How do I contact my property manager?
Your property manager can still be reached by telephone or e-mail. Please do not contact colleagues directly and only do so in an emergency at a distance of at least 1,50 m.
We thank you for your consideration!
In my flat share/in my dormitory there is a suspicion of a corona infection. How should I act?
Please inform the dormitory administration in any case.
If available, follow the instructions of the local authorities and observe the appropriate quarantine regulations.
I feel sick and am unsure if I have a corona infection. Who can I contact?
If you experience flu-like symptoms, please contact your general doctor or the medical on-call service (Tel. 116117) immediately by telephone or e-mail.
The local health authorities of the cities of Essen, Duisburg and Mülheim have also set up central hotlines:
City of Essen +49 201 888 8999
City of Duisburg +49 203 940049
City of Mülheim +49 208 4450
If you need help in coordinating with the authorities, e.g. due to language barriers, we are happy to assist! In case of precautionary quarantine or positive findings, please also inform the dormitory administration.