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Social Advice

The STUDIERENDENWERK's social service is your point of contact for important information on all aspects of your life as a student and offers advice, support and encouragement in difficult situations. The service is provided free of charge and all consultations are confidential. It is also possible to talk English during the consultation.

We offer information and advice on the follwing aspects:

  • Student loans, employment, child maintenance, scholarships
  • Social benefits (child allowance, housing benefit)
  • Social insurance (health, care, pension and unemployment insurance)
  • Financial hardship
  • Social benefits (parental allowance, child allowance, unemployment benefit, Mother and Child Foundation)
  • Special arrangements (leaves of absence, exams, BAföG funding extensions)
  • Childcare
  • Residence regulations and issues
  • Health insurance, employment
  • Special relief funds and scholarships
  • Financial hardship
  • Special compensation arrangements
  • Hardship provisions
  • Means of support

FAQ

  • Who can get advice?

     

    No matter what kind of problem you are dealing with, our advice service is open to all students at the University of Duisburg-Essen, the Folkwang University of the Arts and the Ruhr West University of Applied Sciences.

    Make an appointment

     

  • Is the consultation confidential and free of charge?

     

    Yes, our advice is free of charge and subject to confidentiality. The last of course applies to universities, all authorities and other third parties.

     

  • How do I make an appointment?

     

    We will advise you by phone, video and on site. Here you can book your appointment for a free and confidential advice.

    In addition, you can make an appointment with us via e-mail or telephone.

    Open telephone consultation
    Spontaneous, without appointment: Every Thursday from 11:00 am - 01:00 pm we have an open ear for your issues.

    Personal advice on site
    Under certain conditions, we can advise you in our administrative building in Essen: Details and appointment

     

  • How soon can I get an appointment?

     

    Various appointments are available every Thursday for an initial contact: Make an appointment

    Alternatively, simply call us during our open phone consultation hours:
    Thu 11:00 am - 01:00 pm

    +49 201 82010-610

    Of course, you can also make an individual appointment by e-mail or telephone: all contact options at a glance

     

  • How is a consultation held?

     

    At the beginning of each consultation, we clarify your concerns together and consultation goals. We support you with current problems and help you to sort out your situation and, if necessary, to reorient yourself.

    If it is a video advice, we will send you all the necessary information and access data in advance. Please feel free to contact the consulting team if you have any questions.

     

Contact

By phone, video and on site

Free of charge and confidential: We are there for you. Gladly also in English.

Make an appointment

Open telephone consultation

Thu 11:00 am - 13:00 pm

Bereichsleiter soziale und psychologische Beratung
Harald
Kaßen
Advisor and Head of
Advisory Services
+49 201 82010-610
Email
Bereichsleiter soziale und psychologische Beratung

Harald Kaßen

Advisor and Head of
Advisory Services
+49 201 82010-610
Room: 0.18
Reckhammerweg 1
45141 Essen

Consulting hours

Thu 11:00 am - 01:00 pm

Write an email

Information about privacy and your rights: www.stw-edu.de/en/data-protection/

Marina
Hambach
Advisor
Advisory Services
+49 201 82010-611
Email

Marina Hambach

Advisor
Advisory Services
+49 201 82010-611
Room: 0.02 a
Reckhammerweg 1
45141 Essen

Consulting hours

Thur 11:00 am - 01:00 pm

Write an email

Information about privacy and your rights: www.stw-edu.de/en/data-protection/