No matter what kind of problem you are dealing with, our advice service is open to all students at the University of Duisburg-Essen, the Folkwang University of the Arts and the Ruhr West University of Applied Sciences.
The STUDIERENDENWERK's social service is your point of contact for important information on all aspects of your life as a student and offers advice, support and encouragement in difficult situations. The service is provided free of charge and all consultations are confidential. It is also possible to talk English during the consultation.
We offer information and advice on the follwing aspects:
- Student loans, employment, child maintenance, scholarships
- Social benefits (child allowance, housing benefit)
- Social insurance (health, care, pension and unemployment insurance)
- Financial hardship
- Social benefits (parental allowance, child allowance, unemployment benefit, Mother and Child Foundation)
- Special arrangements (leaves of absence, exams, BAföG funding extensions)
- Residence regulations and issues
- Health insurance, employment
- Special relief funds and scholarships
- Financial hardship
- Special compensation arrangements
- Hardship provisions
- Means of support
Who can get advice?
Is the consultation confidential and free of charge?
Yes, our advice is free of charge and subject to confidentiality. The last of course applies to universities, all authorities and other third parties.
How do I make an appointment?
Due to the Corona pandemic, we will advise you by phone and digitally until further notice. Here you can book your appointment for a free and confidential video advice.
In addition, you can make an appointment with us via e-mail or telephone.
Open telephone consultation
Spontaneous, without appointment: Every Thursday from 11:00 am - 01:00 pm we have an open ear for your issues.
How soon can I get an appointment?
Various appointments are available every Thursday for an initial contact: Make an appointment
Alternatively, simply call us during our open phone consultation hours:
Thu 11:00 am - 1:00 pm
Otherwise, we will usually inform you of an appointment as soon as possible so that you do not have to wait longer than 30 days for a consultation.
How is a consultation held?
At the beginning of each consultation, we clarify your concerns together and agree on consultation goals. We support you with current problems and help you to sort out your situation and reorient yourself.
If it is a video advice, we will send you all the necessary information and access data in advance. Please feel free to contact the consulting team if you have any questions.
Free of charge and confidential: We are there for you via telephone and video advice. Gladly also in English.
Thu 11:00 am - 13:00 pm