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Social Advice

The STUDIERENDENWERK's social service is your point of contact for important information on all aspects of your life as a student and offers advice, support and encouragement in difficult situations. The service is provided free of charge and all consultations are confidential. It is also possible to talk English during the consultation.

We offer information and advice on the follwing aspects:

  • Student loans, employment, child maintenance, scholarships
  • Social benefits (child allowance, housing benefit)
  • Social insurance (health, care, pension and unemployment insurance)
  • Financial hardship
  • Social benefits (parental allowance, child allowance, unemployment benefit, Mother and Child Foundation)
  • Special arrangements (leaves of absence, exams, BAföG funding extensions)
  • Childcare
  • Residence regulations and issues
  • Health insurance, employment
  • Special relief funds and scholarships
  • Financial hardship
  • Special compensation arrangements
  • Hardship provisions
  • Means of support

FAQ

  • Who can get advice?

    No matter what kind of problem you are dealing with, our advice service is open to all students at the University of Duisburg-Essen, the Folkwang University of the Arts and the Ruhr West University of Applied Sciences.

    Make an appointment online

  • Is the consultation confidential and free of charge?

    Yes, our advice is free of charge and subject to confidentiality. The last of course applies to universities, all authorities and other third parties.

  • How do I make an appointment?

    Due to the Corona pandemic, we will advise you by phone and digitally until further notice. Here you can book your appointment for a free and confidential video advice.

    In addition, you can make an appointment with us via e-mail or telephone.

     

  • How soon can I get an appointment?

    For an initial contact appointments for a video advice are available every Thursday. Simply book your appointment online.

    Otherwise, we will usually inform you of an appointment as soon as possible so that you do not have to wait longer than 30 days for a consultation.

  • How is a consultation held?

    At the beginning of each consultation, we clarify your concerns together and agree on consultation goals. We support you with current problems and help you to sort out your situation and reorient yourself.

    If it is a video advice, we will send you all the necessary information and access data in advance. Please feel free to contact the consulting team if you have any questions.

Contact

Video advice

Digital, free of charge, confidential: We are there for you via video advice. Gladly also in English.

Make an appointment

Bereichsleiter soziale und psychologische Beratung
Harald
Kaßen
Advisor and Head of
Advisory Services
+49 201 82010-610
Email
Bereichsleiter soziale und psychologische Beratung

Harald Kaßen

Advisor and Head of
Advisory Services
+49 201 82010-610
Room: 0.18
Reckhammerweg 1
45141 Essen

Consulting hours

Thu 11:00 am - 01:00 pm

Write an email

Information about privacy and your rights: www.stw-edu.de/en/data-protection/

Kristina
Bolt
Advisor
Advisory Services
+49 201 82010-613
Email

Kristina Bolt

Advisor
Advisory Services
+49 201 82010-613
Room: 0.01
Reckhammerweg 1
45141 Essen

Consulting hours

Thur 11:00 am - 01:00 pm

Write an email

Information about privacy and your rights: www.stw-edu.de/en/data-protection/

Berater soziale und psychologische Beratung
Dietrich
Battke
Advisor
Advisory Services
+49 201 82010-611
Email
Berater soziale und psychologische Beratung

Dietrich Battke

Advisor
Advisory Services
+49 201 82010-611
Room: 0.02b
Reckhammerweg 1
45141 Essen

Consulting hours

Thu 11:00 am - 01:00 pm

Write an email

Information about privacy and your rights: www.stw-edu.de/en/data-protection/

Sabrina
Nikoleit
Advisor
Advisory Services
+49 201 82010-612
Email

Sabrina Nikoleit

Advisor
Advisory Services
+49 201 82010-612
Room: 0.02a
Reckhammerweg 1
45141 Essen

Consulting hours

Thur 11:00 am - 01:00 pm

Write an email

Information about privacy and your rights: www.stw-edu.de/en/data-protection/