FAQ Advice

  • Who can get advice?

    No matter what kind of problem you are dealing with, our advice service is open to all students at the University of Duisburg-Essen, the Folkwang University of the Arts and the Ruhr West University of Applied Sciences.

    Make an appointment

  • Is the consultation confidential and free of charge?

    Yes, our advice is free of charge and subject to confidentiality. The last of course applies to universities, all authorities and other third parties.

  • How do I make an appointment?

    We will advise you by phone, video and on site. Here you can book your appointment for a free and confidential advice.

    In addition, you can make an appointment with us via e-mail or telephone.

    Open telephone consultation
    Spontaneous, without appointment: Every Thursday from 11:00 am - 01:00 pm we have an open ear for your issues.

  • How soon can I get an appointment?

    Various appointments are available every Thursday for an initial contact: Make an appointment

    Of course, you can also make an individual appointment by e-mail or telephone: all contact options at a glance

  • How is a consultation held?

    At the beginning of each consultation, we clarify your concerns together and consultation goals. We support you with current problems and help you to sort out your situation and, if necessary, to reorient yourself.

    If it is a video advice, we will send you all the necessary information and access data in advance. Please feel free to contact the consulting team if you have any questions.

  • What happens after the first consultation?

    Further appointments serve to work on your consulting goals. The number of counseling appointments is individual, depending on your counseling concerns, but limited.

    For personal difficulties that fall within the scope of a mental health diagnosis, we offer support in taking steps toward psychotherapeutic treatment.