You find this for e.g. in our letters on the letterhead "Identnummer" or in the reservation confirmation.
Where can I find my tenant ID?
Who can apply?
Students of the University of Duisburg-Essen, Folkwang University of the Arts and Ruhr West University of Applied Sciences can apply for a room.
External students can also apply for a place in student accommodation. However, these applications are not given priority.
How can I apply?
If you have received your admission document, you can apply for a room on our online portal. We show you how to do this here.
Unfortunately, it is not possible to apply without a valid enrolment document or admission letter.
Applicants for degree programmes that are not subject to admission restrictions can apply without an admission letter.
Can I also apply for several locations?
Yes, you can also apply for several locations. All you have to do is register with your user data in the online portal and create a new application with your existing profile.
Is there a deadline for applications?
No. You can generally apply any time after enrolling successfully or receiving an admission letter. However, the sooner we receive your application, the better chance you will have.
Rooms are rented out all year round. The tenancy agreements generally begin at the start of the semester, e.g. 01.03/01.04 or 01.09./01.10 of a year.
What criteria are used for allocating places?
We process applications in the order they arrive. Please note that we do not have a waiting list for specific residences. The sooner you contact us, the better your chances of being allocated the accommodation of your choice.
How long are the waiting times?
We cannot make any general statements about how long you will have to wait for accommodation, as it depends on many different factors. In past years, we have always been able to find a room for every student within a short space of time.
What happens after I’ve made my application?
As soon as a room is free, we send you an offer by email. More detailed information on the application procedure is available here.
Note: We save your application for twelve months from the date of application. Every month, you automatically receive a reminder email in which you have to click to renew your application. If you do not update your application within this period, it is subsequently deleted and you will have to make a new application.
Why do I have to pay a reservation fee?
The 700,00 € reservation fee is required as a security for STUDIERENDENWERK. After you move in, this fee will be counted as a deposit. In accordance with the terms of the tenancy agreement, the deposit will be returned to you around eight weeks after tenancy ends, provided that you leave your room in clean and tidy condition.
Note: Separate conditions apply to our dormitory in Bülowstraße 51-55, Mülheim. The reservation fee is 1041,00 € and will be refunded at the earliest 10 weeks after the end of the rental period.
Can I view the room before I enter into the tenancy agreement?
We appreciate that you would like to have a look at your potential new home in advance. However, we are unable to conduct viewings because, as the landlord, we are not allowed to enter rented residential property.
You can nevertheless visit our student houses of your own accord and arrange with current tenants to view a room.
What happens if I turn down an offer of a room?
If this is the case, your application will no longer be considered. You can simply apply again at a later time.
How long can I live in the student accommodation?
The maximum amount of time you can live in a student residence has been set to ten semesters. The tenancy agreement can be terminated with effect from the end of a semester. There are special arrangements for exchange programme students and guests.
Exception: In our dormitory Bülowstraße 51-55 in Mülheim, the tenancy agreement is always issued for one year. After each year, it can be extended up to a maximum of ten semesters.
How do I pay the rent?
You pay your rent quickly and easily by direct debit. It is generally debited from your account up to the third working day of a month.
Note: Payments can only be debited from a German account or an account in another EU country (if the Euro is an official currency of that country).
How do I get my key?
The caretaker responsible for your accommodation will give you your key on the day you move in. Please arrange an appointment with the caretaker by phone two weeks in advance.
It is usually possible to move in from the third working day of the month (Monday to Friday) after arranging an appointment with the caretaker by phone. If your tenancy agreement begins on a Saturday, Sunday or an official public holiday, you can only move in after that day.
If the room is ready for you to move into and no other work is needed, a slightly earlier moving-in date may be possible. We regret that it is not possible to move in before the start of the month.
What will I need to bring with me when I move in?
Many of our rooms are furnished with a bed, a wardrobe, shelves, a desk and a desk chair. No mattresses are provided in the student residence on Rottstraße. The rooms in the residences on Ruhrorter Straße, Schemkesweg 41-45 and Tulpenstraße are not always fully furnished. In some of the rooms you can bring your own furniture with you. We do not provide inventory such as dishes, bedding or similar items.
The student residence management team will be happy to give you more detailed information on what is provided in specific residences.
What can I do if I don’t like my room?
When you rent a room, you can apply to move to a specific property. Places are allocated via a waiting list. Please talk to your accommodation officer in the student residence management.
What else do I need to do when I move?
You are required to register with the registration office for residents (Einwohnermeldeamt) in your town within seven days of moving in. International students are required to register with the local Foreign Nationals Office (Ausländerbehörde). You must decide when registering whether your student accommodation is your first or second place of residence.
Residents who are not receiving assistance under the Training Assistance Act (BAföG) must register radios, TVs and computers that are capable of receiving broadcasts with the licence fee collection service (ARD ZDF Beitragsservice). A fee is charged for use of these devices. For more information please visit the ARD ZDF Beitragsservice website.
How is the TV liscence fee calculated?
A flat-rate fee is charged for each apartment, so that in principle each household has to pay the TV fee of 17.50 € per month. It is irrelevant how many TVs are available in the household (including the radios in private cars) and how many people live in the household. A contribution must be paid for each apartment.
If a second residence is registered in addition to the primary residence, both apartments must be paid for.
Registration or cancellation of broadcasting fees: www.rundfunkbeitrag.de
Further information: www.rundfunkbeitrag.de/welcome
How is the TV liscence fee paid for a WG?
- One contribution is paid per shared flat. This means that an adult must be registered to pay the TV liscence fee of €17.50 for the shared flat.
- If the rooms of the dormitory are constructed like a shared flat, with a lockable door separated from the hallway, then the flatmates can share the contribution.
- If the dormitory rooms come from a generally accessible corridor (even with a shared bathroom or kitchen), then each student must pay € 17.50 per person.
Who can be exempted from the TV liscence fee?
- If students receive BAföG, they can apply to be exempted from broadcasting fees, as can asylum seekers who receive benefits under the Asylum Seekers Benefits Act. Attention: In a shared flat the exemption does not apply to the other flatmates. Only if all persons receive BAföG or are asylum seekers does the complete WG not pay.
- Recipients of social benefit or unemployment benefit II including benefits according to § 22 without surcharges according to § 24 of the Second Social Code. As a rule, however, this does not apply to students.
- Deaf-blind people and recipients of assistance for the blind according to §72 SGB XII or §27d BVG.
Who receives a discount on the TV liscence fee?
The following groups of people who have been awarded the "RF" mark pay a third of €5.83 per month:
- Blind and visually impaired people with a degree of disability of at least 60% (due to vision impairment alone).
- Hearing-impaired people who are deaf and who are unable to communicate adequately through their hearing, even with hearing aids.
- Disabled people whose degree of disability is not only temporary at least 80%.
Are there special regulations for foreign students?
There are no special rules for foreign students, including scholarship holders or students in exchange programmes (e.g. Erasmus).
Please check the foreign-language offer for further information about the TV licence fee: www.rundfunkbeitrag.de/welcome
What are the offers and leisure activities in the dormitory?
On the one hand, many of our houses have integrated common rooms in which students can learn together and get to know each other. On the other hand, our tutors regularly organize events and leisure activities. These include, for example, games, cooking or country evenings and excursions to the Aachen Christmas Market.
In addition, our Sprachcafé, the Café-Lingua, on the Essen, Duisburg and Folkwang campuses offers the opportunity to network with students from all over the world.
How do I get access to the internet, TV and telephone?
Internet: You receive an email from us with your internet access data. You can access the internet either with a LAN cable or by WLAN router, although we do not provide either the router or the LAN cable.
TV: Your rent generally covers the cost of a cable TV connection. All you need to do is connect your device with a suitable cable. You must provide your own cable, as it is not part of the inventory.
Telephone: There is a telephone connection in many of our student residences, but you must take out your own contract with a provider of your choice and buy the relevant equipment.
What do I do if I have problems with the internet?
If you have any problems with the internet, an IT company called Faron Service is your first point of contact. Faron is responsible on our behalf for the stability of the network and helps with network problems.
Gigaspeedsurfer Netz Essen/Duisburg
A project of:
Faron Service Ltd.
Economiestraat 39 BU 37
NL-6433 KC Hoensbroek
The provider’s Hotline is available 24 hours a day on 0228 ⁄ 286283430 (telephone computer).
Who keeps the communal areas clean?
We always request that our tenants keep the communal rooms (kitchens, bathrooms) on the corridors clean and tidy. We clean the floors, but you are responsible for keeping the fixtures and fittings clean. In the shared apartments, you as the tenant are responsible for cleaning.
Where can I do my laundry?
There are generally washing machines and clothes dryers in almost every student residence. It currently costs around 1.50 € to 2.60 € per washing and drying load.
Are there parking spaces at my student residence?
There is plenty of space to park your car or motorbike on the grounds of our student residences. In some cases you can rent parking spaces for a small fee.
Can I bring a pet?
No, it is not permitted to keep pets at our residences.
Are my personal belongings insured in the student residence?
No. We recommend that our tenants take out their own household and personal liability insurance. Students can usually be insured at little cost through their parents. Please remember that losing a key can be very expensive. You should therefore check with your insurance whether it also covers loss of keys.
Can I sublet my room?
Rooms can only be sublet or let for a short term in exceptional cases (semester abroad or practical semester) after prior approval by the student residence management.
Only fully enrolled students can be considered as subtenants. Please contact your tenant advisor for more information.
Note: It is not permitted to sublet rooms to third parties or to accommodate family members.
I want to change my student residence. What do I have to do?
Inform your person responsible of your specific move request by e-mail. We keep internal moving lists in which we will be happy to add you.
The waiting period can last several months, depending on your preferences. Our dormitory administration will contact you unsolicited if your desired room is available. An administration fee of 40,00 € will be charged for such a move.
What do I do in a technical emergency?
In an emergency (e.g. power outage throughout the student residence or over a complete floor, or a burst pipe), please contact the caretaker. When he is not on duty, you can call our emergency service on work days from 17.00 to 7.00 and all day on Saturdays, Sundays and bank holidays on +49 151 17437525.
What do I do if I have lost my key or locked myself out?
You lost your key or locked yourself out? Or your key has broken off in the door cylinder? No need to panic! Our caretakers, an emergency service or in the last instance an external key emergency service can help!
Please note that you must identify yourself as a tenant when opening the door. If you lose your key, you will have to pay the cost of a new lock. An administration fee of 25,00 € will also be charged for a new locking card. If the key is broken, a replacement key will be charged. If necessary, additional costs may be incurred if the door is opened by an external service provider (emergency number, key service). You will receive the invoice by post or e-mail from the residence administration.
Please contact your caretaker during service hours. The contact details can be found online at www.stw-edu.de/wohnen/standorte.
Essen and Mülheim: Mon to Thurs 07:00 am – 04:00 pm, Fri 07:00 am – noon
Duisburg: Mon to Thurs 07:00 am – 03:30 pm, Fri 07:00 am –02:30 pm
Central emergency number: +49 151 17437525
Outside our service hours, please contact the central emergency number.
Mon to Fri 05:00 pm – 10:00 pm
Sat and Sun, holidays 10:00 am – 10:00 pm
The emergency service does not apply to Bülowstraße. There you have to contact a locksmith directly.
Locksmith/key service, Schlüsseldienst Kötter: +49 201 2788110
Should such a mishap happen to you even outside the service hours of the emergency number, the only solution you have is to contact the company Kötter. Kötter cannot open room doors that have a lever tumbler lock. In such cases, all you can do is inform the caretaker or call the central emergency number the next working day.
Costs for door opening by the central emergency service or the Kötter company
Mon to Fri 05:00 pm – 10:00 pm (60,00 €)
Mon to Fri 10:00 pm – 07:00 am (100,00 €)
Sat, Sun and holidays all-day (100,00 €)
What do I do if my key card doesn’t work?
If your key card is not working, you can contact the caretaker or the emergency service if the caretaker is not on duty.
Outside our office hours, please contact the central emergency service: +49 151 17437525.
Mo to Fr 10:00 pm – 7:00 am
Sat and Sun, holidays: 10:00 pm – 10:00 am
In the case of a regular cylinder and/or door defect, you will not incur any costs. If, however, deliberate damage to the door/closure is found, you will have to bear the cost of emergency service. The same applies to emptying the battery in the electronic locking cylinder. For the latter, we recommend that you read the cylinder instructions that you received with your rental agreement again in order to rule out future defects.
What should I do if my room or my apartment is damaged or anything is missing?
You can report any damage and/or missing items through the student residence online portal.
- Log into the online portal
Enter your data (e-mail and password) under the menu item "Contracts". You will then be forwarded to a list view of your rental agreements.
- Activate damage report
Activate the currently valid rental agreement by clicking on it and then select the menu item "Damage report".
- Create a damage report
Fill out the form (location, category, type and damage description) completely and click on "Send". Please indicate in the form whether we are allowed to enter your flat/WG-room in your absence.
You can check your report at any time under the “Overview of enquiries” menu item, where you will also find any reply from the management.
- Log into the online portal
How can I terminate my tenancy agreement?
Notice to terminate your tenancy agreement must be made in writing and on paper with an original signature. Termination by mail or fax is not legally valid.
You can find a sample termination of tenancy form here.
You can send us the form by post or hand it in to us in person.
What deadlines apply if I want to terminate my tenancy agreement?
You can terminate the rental agreement at the end of the first year of residence (12 months) and at the end of any following month, retaining a 3-month cancellation period. Notice of termination must be given latest on the third working day of a month before the end of the month thereafter.
In the following exceptional cases, the tenancy can also be terminated in the first year of residence: In the case of exmatriculation due to
- a change of university,
- resignation or
- failure to pass the final examination.
In these cases, a special termination to the end of the following month after removal from the student register becomes effective (date from which no longer registered) can be recognised on condition that evidence (document confirming that the student is no longer on the student register, Exmatrikulationsbescheinigung) is submitted to STUDIERENDENWERK in the month of issue or at the latest on the third working day of the following month. Please note that a backdated and/or forced exmatriculation does not fall under the right of special termination.
What do I have to do after giving notice?
You can arrange to have your room pre-inspected by the caretaker so that you know if there is anything you have to take care of before moving out.
Please make an appointment with your caretaker around 14 days before the date on which you want to move out. Please clear your room or apartment as described in the General Terms and Conditions of Tenancy by your moving-out date so that the caretaker can inspect the room or apartment with you.
If you are unable to attend the appointment in person on the day, someone else can do the handover on your behalf. Please arrange this with us in advance.
Your room key must be returned in person. If your key is left in the caretaker’s letterbox, you will be charged for any defects subsequently found.
When will my deposit be returned?
Provided that you have met all the conditions of your tenancy agreement, your deposit will be returned to you around eight weeks after the official end of your tenancy; it is paid into an account as instructed by you.
Note: Tenants of our dormitory in Bülowstraße 51-55 in Mülheim will receive their deposit back at the earliest ten weeks after the end of their tenancy.
After I have moved out, can I re-apply later for another place in a student residence?
Tenants who have already lived in one of our student residences can re-apply for accommodation if they have not exceeded the maximum length of tenancy when they moved out. Previous tenancy periods are deducted from the term of any new agreement.
Where can I find current information about the coronavirus?
Daily updated information can be found on the website of the Federal Ministry of Health. The Robert Koch Institute can also be considered as a good and reliable source.
The latest news about the services of the STUDENTIERENDENWERK can be found under the following link: https://www.stw-edu.de/en/detailview-news/coronavirus0/
Is it currently still possible to move in and out?
Yes, moves are permitted within the scope of local contact restrictions. The current regulations for NRW can be found here: www.land.nrw/de/wichtige-fragen-und-antworten-zum-corona-virus In addition, specific rules of the individual cities are possible. Please refer to the official websites for more information.
Internal moves are currently not possible in the dormitory.
How does my move-in work?
You will receive your key from your property manager. Please call your property manager about 2 weeks before you move in to make an appointment. Meeting point for the handing over of the key is your future student residence.
How does my move-out work?
Due to the pandemic, there are no personal inspections. When you move out, either throw your key into the property manager's mailbox or deposit it on your desk. Afterwards you inform us by e-mail or telephone. Your property manager will then carry out a final inspection without you. A photo protocol will be made for documentation purposes.
If you have to paint your room, we will continue to provide wall paint and equipment. Contact your property manager by e-mail or telephone. He will place the requested material in front of his office door at an agreed time.
I am obliged to a 14-day quarantine when I enter the country. Can I spend the quarantine in the dormitory?
No. If you are quarantined due to entry regulations, you will have to find your own accommodation for this period. Since you will usually live in shared flats or corridor communities in our student residences, we cannot guarantee quarantine conditions. For this reason, you can only move in after the quarantine period is over.
The risk areas are defined by the Federal Government and published by the Robert Koch Institute: www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html
Can I present a negative test to avoid a quarantine?
Yes. If we have a negative coronavirus test result, you can move into your room immediately. Quarantine is not necessary in this case. Important: The test result must not be older than 48 hours and it has to be issued in German or English within the EU.
I am not allowed to enter my place of residence. Can I cancel the contract?
You have the possibility to cancel your room if you can prove that you cannot begin your studies due to the pandemic. A fee of one month's rent will be charged for the cancellation. Corona-related reasons for cancellation are, for example, entry or exit bans or the cancellation of your study program.
My visa is not issued in time. Can I cancel the contract at short notice?
No. If you need a visa, you should find out early on whether it can be issued before you enter Germany. Your rental contract is legally binding upon signing and cannot be cancelled because of foreseeable delays.
Is it possible to terminate my rental agreement for exceptional reasons due to the Corona crisis?
No, the contractual period of notice is still valid.
You can terminate your tenancy agreement after the end of the first year of residence (12 months) as well as at the end of each subsequent month, subject to a statutory period of notice of three months.
Notice of termination must be given no later than the third working day of a month to the end of the month after next.
I can't pay my rent. What can I do now?
You do not have to worry about losing your roof over your head quickly due to financial emergencies. It is important that you inform your person responsible immediately by e-mail about the financial difficulties.
We will find a solution with you!
I have cancelled my room and would now like to resign. Is this possible?
Yes, this is possible as long as there is no new tenant for your room. Please send such a request by e-mail to your person responsible, stating your rental ID.
We will then check immediately whether an extension is possible. There is no legal claim to a rental extension or a new room.
I can't charge my student ID. How can I wash?
Good news for you: Until further notice you can wash and dry your laundry free of charge in the dormitory.
How do I contact my property manager?
Your property manager can still be reached by telephone or e-mail. Please do not contact colleagues directly and only do so in an emergency at a distance of at least 1,50 m.
We thank you for your consideration!
In my flat share/in my dormitory there is a suspicion of a corona infection. How should I act?
Please inform the dormitory administration in any case.
If available, follow the instructions of the local authorities and observe the appropriate quarantine regulations.
I feel sick and am unsure if I have a corona infection. Who can I contact?
If you experience flu-like symptoms, please contact your general doctor or the medical on-call service (Tel. 116117) immediately by telephone or e-mail.
The local health authorities of the cities of Essen, Duisburg and Mülheim have also set up central hotlines:
City of Essen +49 201 123-8888
City of Duisburg +49 203 940049
City of Mülheim +49 208 4450
If you need help in coordinating with the authorities, e.g. due to language barriers, we are happy to assist! In case of precautionary quarantine or positive findings, please also inform the dormitory administration.