FAQ Advisory Services

  • Who can get advice?


    No matter what kind of problem you are dealing with, our advice service is open to all students at the University of Duisburg-Essen, the Folkwang University of the Arts and the Ruhr West University of Applied Sciences.

    Make an appointment online


  • Is the consultation confidential and free of charge?


    Yes, our advice is free of charge and subject to confidentiality. The last of course applies to universities, all authorities and other third parties.


  • How do I make an appointment?


    Due to the Corona pandemic, we will advise you by phone and digitally until further notice. Here you can book your appointment for a free and confidential video advice.

    In addition, you can make an appointment with us via e-mail or telephone.

    Open telephone consultation
    Spontaneous, without appointment: Every Thursday from 11:00 am - 01:00 pm we have an open ear for your issues.


  • How soon can I get an appointment?


    Various appointments are available every Thursday for an initial contact: Make an appointment

    Alternatively, simply call us during our open phone consultation hours:
    Thu 11:00 am - 1:00 pm

    Otherwise, we will usually inform you of an appointment as soon as possible so that you do not have to wait longer than 30 days for a consultation.


  • How is a consultation held?


    At the beginning of each consultation, we clarify your concerns together and agree on consultation goals. We support you with current problems and help you to sort out your situation and reorient yourself.

    If it is a video advice, we will send you all the necessary information and access data in advance. Please feel free to contact the consulting team if you have any questions.


  • What happens after the first consultation?


    In the follow-up meetings we work together on solution approaches. How many appointments are necessary for this cannot be said in general terms. If our consultation is not sufficient to cope with the acute situation, we will support you in your search for suitable therapy or treatment options.