FAQ Gastronomy

Canteens

  • Where does the food in the canteens come from?

     

    We buy our food mainly from suppliers in the region. These are certified retailers with whom we have been working for many years and who undergo continuous checks.

    Freshness and quality
    We always pay attention to freshness and quality when selecting our food. In most cases, we buy our products fresh from local traders.

    During lunchtime, our dishes are freshly and demand-oriented produced in the kitchen by our employees. We try to avoid convenience products almost completely.

     

  • What hygiene standards exist?

     

    In addition to the generally customary annual inspections carried out by the municipal food inspection authority, an external company - TÜV SÜD Food Safety Institute GmbH - is commissioned to carry out unannounced audits several times a year in order to ensure that standards are attained.

    The results are consistently in the "very good" range.

    The unannounced tests relate to the so-called HACCP concept (Hazard Analysis and Critical Control Points concept). These are personnel, environment, equipment and product hygiene as well as microbiological tests.

     

  • How sustainable are the canteens?

     

    Sustainability has been an issue for us for many years. We prefer to buy fresh food from the region and process seasonal, organic and fair trade products in our canteens.

    In addition, we implemented the following measures, among others:

    • Recycling of food waste, oils and fats by specialist companies
    • Waste avoidance through recycling and the use of large containers and returnable bottles
    • Recyclable cups, dishes and cutlery made from compostable raw materials
    • No use of genetically modified products and flavour enhancers
    • Reduced use of palm fat
    • Training of personnel in the handling of foodstuffs
    • Modern and contemporary kitchen technology
    • Customer training on vegetarian and vegan meals

     

  • How are the portion sizes calculated in the canteen?

     

    The portions we serve are based on the guidelines of the German Association for Nutrition (DGE) for adults.

     

  • How is the menu planned?

     

    Our individual canteen teams make every effort to make the menus as varied as possible. An eight-week menu plan is created for sustainable planning.

    The composition of our dishes is based on the guidelines of the German Association for Nutrition (DGE). These include, for example, a balanced diet based on a wide variety of foods and suitable combinations of nutrient-rich and low-energy foods.

    We regularly evaluate the sales figures of our meals in order to be able to respond optimally to the wishes and needs of our guests.

     

  • How does the return of dishes work?

     

    Unfortunately, we do not have the necessary personnel to empty the boxes regularly. We are therefore dependent on your help to ensure that you place your tray on the return conveyor yourself. The cutlery must be taken from the plates and from the bowls and food leftovers and other rubbish must be disposed of in the rubbish bins set up there.

    The tray boxes are only intended for emergencies in which the dish tape does not work.

     

  • What happens to my leftovers?

     

    Open foods that were once in the food counter may no longer be returned to the guest for food law reasons.

    Therefore we try to calculate the quantities already in the purchase and in the calculation in such a way that as little as possible food remainders remain.

    Our food is collected by a food disposal company, which recycles it, e.g. for biogas facilities.

     

  • Are allergens and additives labelled?

     

    Yes, we label allergens and additives in our canteens. You can find the labelling updated daily on the monitors of the expenditure areas and/or via posters. Should you have any questions, please do not hesitate to contact our in-house ecotrophologist.

    You can find further information on labelling here.

     

  • How are the prices calculated in the canteens?

     

    We have been commissioned by the state of NRW to supply students with meals. We therefore receive subsidies for this group of people in order to be able to offer meals at student-friendly prices. The prices are below the production costs.

    Our cafeterias are not subsidized.

    For other groups of people ( employees and guests) we also do not receive any subsidies and have to quote a different price in order to cover our costs.

     

  • Can I use the canteen to study?

     

    Yes, before and after lunch you can use our canteen, Campus Essen and the dining hall, Campus Duisburg as "learning areas" during the semester.

     

  • Can I display flyers in the canteens?

     

    For the display of information and flyers in our canteens, you must obtain permission in advance. Otherwise your materials will be disposed of immediately. We are happy to support student initiatives in their public relations work free of charge. Companies can display materials for a fee after they have passed the required examination.

    For more information click here.

     

Cafeterias

  • Where do the food in the cafeterias come from?

     

    We buy our food mainly from suppliers in the region. These are certified retailers with whom we have been working for many years and who undergo continuous checks.

    Freshness and quality
    We always pay attention to freshness and quality when selecting our food. In most cases, we buy our products fresh from local traders.

    Snacks such as rolls, sandwiches and smoothies are produced daily by our staff fresh in every facility.

     

  • How sustainable are the cafeterias?

     

    We attach great importance to fair trade and socially responsible food production. That is why we only offer coffee and tea products in organic and fair trade quality in our cafeterias.

    In order to reduce the consumption of paper cups on campus, we work with a cup deposit system. Our guests can get a returnable cup for 1 € deposit in our cafeterias at the cash desk, use it as often as they like or return it.

    In addition, we implement the following measures:

    • Recycling of food waste, oils and fats by specialist companies
    • Waste avoidance through recycling and the use of large containers and returnable bottles
    • No use of genetically modified products and flavour enhancers
    • Training of personnel in the handling of foodstuffs
    • Modern and contemporary kitchen technology

     

  • Are allergens and additives labelled?

     

    Yes, in our cafeterias we label allergens and additives. On the one hand there are files with the corresponding information on food labelling, on the other hand you will find mobile information terminals in some locations.

    If you have any questions, you are always welcome to contact our in-house ecotrophologist.

    You can find further information on labelling here.

     

  • How are the prices in the cafeterias calculated?

     

    In contrast to our canteens, our cafeterias are not subsidised by the state of NRW. Cost-covering financing is provided by the sales generated in the company.

     

  • Can I display flyers in the cafeteria?

     

    For the display of information and flyers in our canteens, you must obtain permission in advance. Otherwise your materials will be disposed of immediately. We are happy to support student initiatives in their public relations work free of charge. Companies can display materials for a fee after they have passed the required examination.

    For more information click here.

     

Food labeling

  • Which allergens are labelled?

     

    We label the following 14 substances, which can cause allergies and incompatibilities according to the valid food information regulation:

    • a contains gluten*
    • b contains crustaceans
    • c contains eggs
    • d contains fish
    • e contains peanuts
    • f contains soya beans
    • g contains milk
    • h Contains nuts*
    • i contains celery
    • j contains mustard
    • k contains sesame seeds
    • l contains sulphur dioxide
    • m contains lupines
    • n contains molluscs

    * The respective gluten-containing cereals and nuts are named in the menus and notices.

     

  • Which additives are labelled?

     

    Additives used in accordance with the regulation on the authorisation of additives in foodstuffs:

    • 1 with dye for foods
    • 2 with preservative
    • 3 with antioxidant
    • 4 with flavour enhancer
    • 5 sulphurated
    • 6 blackened
    • 7 waxed
    • 8 with phosphate
    • 9 with sweetener
    • 10 contains a source of phenylalanine
    • 11 mechanically separated meat

     

  • Are possible traces of food in allergens also labelled?

     

    According to the Food Information Ordinance, the fourteen allergens that must be declared can only be named if they are added directly to a food as an ingredient according to the recipe. Traces, i.e. unintentional contamination of a food with these allergens, are not labelled.

     

  • Are there other ingredients and substances that are labelled?

     

    If a dish contains alcohol, is vegetarian or vegan or has been prepared with food from certified organic farms, this is also indicated daily on the display areas on monitors and/or notices. You can also use icons to tell whether a dish has been prepared with fish, poultry, lamb, beef or pork.

     

  • How does the Studierendenwerk ensure the identification?

     

    All products that reach the canteen via purchasing and receiving must be properly declared by the manufacturer. This declaration is incorporated into internal documentation systems and enables a correct declaration of the food recipes. These recipes are strictly adhered to during food production.

    In addition, all kitchen staff are trained to ensure that cross-contamination is prevented through compliance with hygiene regulations and targeted organisation in the kitchen operation.

    Please note: Since manufacturers rarely produce only one product, it can never be completely ruled out that the products contain proportions of ingredients that are not listed. For this reason, allergy sufferers must note that the food on offer may contain other allergenic ingredients in addition to those marked. The Studierendenwerk Essen-Duisburg therefore excludes any liability for non-prescription components of the food.

     

  • Where can guests find the labelling?

     

    The guests of our canteens find the daily updated allergen labels at each output area on monitors and/or notices. In the cafeterias there are folders with the corresponding information or these are available via digital information terminals. If you have any questions, you can contact the responsible management on site.

     

Paying with student or employee ID

  • How and where do I load my ID?

     

    You can easily top up the chip cards with cash or EC cards with 5, 10, 20 or a maximum of 50 € at the rechargers in the respective canteen foyers.

    No time to recharge? Simply use your EC card at the cash desk. To benefit from the reduced rate, we still need your student or employee ID.

     

     

     

  • How do I pay with my ID?

     

    At the cash desks in canteens and cafeterias you will find a card reader on which you can simply place your chip card; thereby the price of the meal is deducted from the card according to your status (students/University employees/guests).

    The cash register display shows the credit balance on your ID card and the remaining credit balance after the purchase.

    Payment by EC card
    Your credit is no longer sufficient? Simply use your EC card for payment. Important: To benefit from the reduced rate, we still need your student or employee ID.

     

  • Can I transfer my credit from an old card to a new one?

     

    Of course! Please contact the CashCard service with your request.

     

  • How can I get my remaining credit back?

     

    If you would like to exmatriculate yourself or if your employment ends, you can have your remaining credit paid out by us. Please contact the CashCard service with your request.

    Please note that the payment of remaining credit for students is only possible in the case of exmatriculation. Claims for payment must be made within three months of the date of exmatriculation, otherwise they are expired. Students must present a certificate of exmatriculation for payout.

    It is not possible for you to come to the campus?
    In exceptional cases we will transfer the remaining credit to your account. Please send us an e-mail with your request to kontakt[@]stw-edu.de. We need the following information from you: Card number, bank details and the reason for the payout. Students please attach their certificate of exmatriculation.

     

  • What should I do if my ID card is lost or defective?

     

    If your student/employee ID card is lost or damaged, please contact the Registrar's Office.

     

  • How is my data protected on the ID card?

     

    You will find the regulations on the data protection of your student/employee ID on the pages of your university.

     

Paying with our CashCard

  • What is a CashCard?

     

    Guests, students from other universities and university members without ID can pay cashless with the CashCard in our canteens and cafeterias. Due to a changeover, new CashCards are no longer handed out.

    Payment by EC card
    Guests without a CashCard can pay conveniently by EC card in our cafeterias and canteens. In order to benefit from the discounted rates, we need proof from you.

     

     

     

     

  • How and where do I load my CashCard?

     

    You can easily top up the chip cards with cash or EC cards with 5, 10, 20 or a maximum of 50 € at the rechargers in the respective canteen foyers.

    In order to benefit from the discounted rates, we need proof from you.

     

     

     

  • How do I pay with the CashCard?

     

    At the cash desks in canteens and cafeterias you will find a card reader on which you can simply place your chip card; thereby the price of the meal is deducted from the card according to your status (students/University employees/guests).

    The cash register display shows the credit balance on your ID card and the remaining credit balance after the purchase. In order to benefit from the discounted rates, we need proof from you.

     

  • Can I transfer my credit from an old card to a new one?

     

    No. Since no more CashCards are handed out, remaining credit and your deposit can only be paid out. Please contact the CashCard service with your request.

     

  • How can I get my remaining credit/deposit back?

     

    If you no longer need your CashCard, you can have your remaining credit and your deposit paid out by us. Please contact the CashCard service with your request.

    It is not possible for you to come to the campus?
    In exceptional cases we will transfer the remaining credit to your account. Please send us an e-mail with your request to kontakt[@]stw-edu.de. We need the following information from you: Type of card (CashCard or copy card), card number, bank details and the reason for the payout.

     

  • What should I do if my CashCard is lost or defective?

     

    Loss
    We can block the card if you can provide your card number, so that no unauthorized person can use your amount. Since new CashCards are no longer issued, you can have the remaining credit paid out. Please contact the CashCard service for this. The deposit of 5,00 € for lost CashCards cannot be refunded.

    Defect
    Your CashCard is defective? Please contact the CashCard service for a payout of your remaining balance. Depending on the cause of the defect, you may also receive the deposit amount of the CashCard back.

    As a rule, new CashCards are no longer issued. Guests without a CashCard simply use their EC card to pay in our cafeterias and canteens.

     

  • How is my data protected on the CashCard?

     

    No personal data is stored on the card chip. We can only see the amount of credit and transacted amounts. No connection can be established between card number and cardholder.

    CashCards are not allowed to be passed on to third parties.

     

Paying by EC card

  • Who can pay by EC card?

     

    Whether students, employees or external guests - everyone can pay by EC card. The status is irrelevant. For the reduced rate, however, we do need proof from you. For this reason, students and employees must present their ID.

     

  • Where can I pay by EC card?

     

    You can pay with your EC card in all open canteens and cafeterias. To enable us to charge you a reduced rate, we need your student or employee ID.

     

  • Do I still need my ID despite my EC card?

     

    Yes, students and employees must present their ID to be able to eat at reduced prices. The ID serves as proof.

    Guests without discounts only need their EC card.